Return and Refund Policy

Effective Date: March 8 2025

Thank you for shopping with Diamond Best Friend. We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Return and Refund Policy below.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.

• The item is returned in its original packaging.

• Proof of purchase (such as an order confirmation or receipt) is provided.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Personalized or custom-made products

• Gift cards

• Digital products or downloadable content

• Final sale or clearance items

• Products marked as non-returnable

3. Return Process

To initiate a return:

1. Contact our customer support team at [support@diamondbestfriend.com].

2. Provide your order number and reason for the return.

3. Follow the return instructions provided by our support team.

Items returned without prior authorization may not be accepted.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.

• We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be issued to the original payment method.

• Processing may take 5–10 business days, depending on your payment provider or financial institution.

Shipping fees are generally non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos showing the damage or defect

We will review the claim and provide a replacement, store credit, or refund where appropriate.

7. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team for assistance.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or payment method again.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

9. Cancellation Policy

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

10. Contact Information

For questions regarding returns or refunds, please contact:

Diamond Best Friend

Email: [support@diamondbestfriend.com]

Phone: [Insert Phone Number]

Address: [Insert Business Address]

Website: [Insert Website URL]