Shipping Policy

Effective Date: March 8 2025

Thank you for shopping with Diamond Best Friend. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During high-volume periods, processing times may be extended.

2. Shipping Methods and Delivery Times

Estimated delivery times:

Shipping Method	Estimated Delivery Time
Standard Shipping	5–10 Business Days
Express Shipping	2–5 Business Days
International Shipping	7–21 Business Days

Delivery times are estimates and are not guaranteed.

3. Shipping Rates

Shipping charges are calculated at checkout based on:

• Delivery location

• Package weight and dimensions

• Selected shipping method

Any applicable shipping fees will be displayed before completing your purchase.

4. International Shipping

We ship to select international destinations.

Customers are responsible for:

• Customs duties

• Import taxes

• Brokerage fees

• Other charges imposed by local authorities

These fees are not included in the purchase price or shipping cost.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking information to become active.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Diamond Best Friend is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

8. Delivery Delays

We are not responsible for shipping delays caused by:

• Weather conditions

• Natural disasters

• Customs processing

• Carrier disruptions

• Government actions

• Other circumstances beyond our control

9. Refused or Undeliverable Shipments

If a shipment is returned due to refusal, failed delivery attempts, or an incorrect address, additional shipping charges may apply before the order can be reshipped.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Diamond Best Friend

Email: [support@diamondbestfriend.com]